Edge Assist Limited
Call

Independent engineers · Norwich · UK wide

Edgebander repair & servicing.

Every hour of downtime matters.

Breakdowns, servicing, calibration and glue systems for industrial edgebanders. Remote first, whenever possible. On site when necessary.

Call 07961 849601Describe the fault

Remote diagnostics live

Remote

45 min · £95 + VAT

On site

Across the UK

Makes

Biesse to Nanxing

Find the fault £95 remote call

Fault finder

Where's the fault?

Tap the part of the machine that is playing up. This is what we look at first, and a lot of it can be worked through on a video call before anyone gets in a van.

Edge Assist · Process

Choose a station

Choose the part of the machine
A gloved hand holding a block of three pressure rollers coated in old glue

From a real job

Station 01 / 06

Feed and pressure

What you might be seeing

  • Panels slipping or skewing on the track
  • Marks or dents on the face of the board
  • An edge that is tight at one end and loose at the other

What we do

Feed system checks, pressure beam and roller condition, alignment through the machine.

Describe this fault 07961 849601
An old orange glue pot on an edgebander, burnt glue round the edge of its lid

From a real job

Station 02 / 06

Glue system

What you might be seeing

  • Edging lifting or peeling off
  • A thick or dark glue line you can see
  • Burnt, stringy or lumpy glue in the pot

What we do

Glue pot and roller cleaning, maintenance, troubleshooting and getting the glue system set right.

Describe this fault 07961 849601
Trimming units on an edgebander: grey pressure rollers over the feed track, yellow extraction hoses below

From a real job

Station 03 / 06

Trimming and finishing

What you might be seeing

  • Edging left proud, or cut into the face
  • Chatter or ripple marks along the edge
  • Corners that do not follow round cleanly

What we do

Alignment and calibration of the trimming units, tooling checks and replacing worn parts.

Describe this fault 07961 849601
Two pneumatic cylinders side by side: one corroded and worn, one new

From a real job

Station 04 / 06

Pneumatics and sensors

What you might be seeing

  • Units slow to move in or out, or out of time
  • Air leaking, or a cylinder sticking
  • A sensor that misses the panel

What we do

Pneumatic fault finding, worn cylinders and valves replaced, sensors set and tested.

Describe this fault 07961 849601
Two Hitachi L200 inverters in a cabinet, one showing a fault code

From a real job

Station 05 / 06

Electrics and drives

What you might be seeing

  • A motor tripping out mid-run
  • An inverter showing a fault code
  • The machine will not start, or will not stay running

What we do

Electrical fault finding on motors, inverters, contactors and wiring.

Describe this fault 07961 849601
The touch screen and run, stop and emergency buttons on a Huahua edgebander

From a real job

Station 06 / 06

Controls and set-up

What you might be seeing

  • An alarm code on the screen
  • Settings that will not hold
  • Units firing out of sequence

What we do

Alarm codes worked through with your operator, machine set-up and calibration.

Describe this fault 07961 849601

Remote diagnostics

Your edgebander engineer, on the phone.

Machine stopped, or the edging has gone wrong? Don't wait days to find out whether you need an engineer. Send us the problem and we help work out the quickest route to getting it running again.

Remote support and Care plans

Remote support

45 min

£95+ VAT

45 minutes of remote technical support, by phone or video, with an edgebander engineer.

Have these ready

  • Machine make and model
  • Photos of the problem
  • A short video of it running
  • Any alarm codes
  • What it is doing, in your words
Book remote support
Credit£45

Can't be fixed in 45 minutes? £45 of your fee comes off the site visit.

Remote when possible. On site when necessary.

  1. 1

    Remote

    Tell us what's happening

    Machine make and model, photos, video, alarm codes and a description of the problem.

  2. 2

    Remote

    Remote diagnosis

    We work through the problem with your operator or maintenance team.

  3. 3

    Remote

    Parts and repair

    If a part is suspected or found, we advise on next steps and replacement options.

  4. 4

    On site

    On site

    If it can't be fixed remotely, an Edge Assist engineer comes to the machine.

Two Hitachi L200 inverters in a cabinet, one showing a fault code
A fault code on the drive
A hand holding a lump of blackened, burnt hot melt glue taken out of a machine
What came out of the glue pot
A gloved hand holding a block of three pressure rollers coated in old glue
The parts that look wrong

On site, across the UK

Remote support doesn't replace the engineer.

Specialist on-site support, across multiple edgebander makes. Every job done with care, precision and pride.

Engineer's job sheet

Edge Assist Ltd · on site · UK wide

  1. A motor terminal block held in a hand, wires off for testing01Breakdown and fault findingMechanical, electrical and pneumatic fault diagnosis, on site.
  2. Inside an edgebander with the hood lifted: motors, air regulators and units02Servicing and preventative maintenanceScheduled maintenance that catches problems before they cost you a shift.
  3. A trimming unit and its air cylinders, warning labels on the guard above03Machine calibrationAdjustment and calibration that brings the edge quality back.
  4. A hand holding a lump of blackened, burnt hot melt glue taken out of a machine04Glue systemsCleaning, maintenance, troubleshooting and optimisation.
  5. A Nanxing edgebander in a factory, cables laid out on the floor around it05CommissioningMachine set-up, testing and production optimisation.
  6. An operator at the controls of a large edgebander line under extraction ducting06Operator trainingPractical training that helps operators spot problems early.
First?Not sure what's wrong? Start with an inspection.Full assessment of machine condition · Wear, misalignment, glue and feed problems found · Recommendations to prevent future breakdowns · Honest performance feedback and maintenance needsWhat's checked

Makes we work on

Independent, so not tied to one badge.

Tap a nameplate. Unsure whether we support yours? Ask. Chances are we do. All our work

Choose a make

Photographed on our own jobs

Biesse

Biesse edgebanders are on our list. Ring with the model and we'll tell you straight away whether we can help.

Describe a fault on your Biesse 07961 849601

Have these ready when you ring

  • Machine make and model
  • Photos of the problem
  • A short video of it running
  • Any alarm codes
  • What it is doing, in your words

SCM

SCM edgebanders are on our list. Ring with the model and we'll tell you straight away whether we can help.

Describe a fault on your SCM 07961 849601

Have these ready when you ring

  • Machine make and model
  • Photos of the problem
  • A short video of it running
  • Any alarm codes
  • What it is doing, in your words

Homag

Homag edgebanders are on our list. Ring with the model and we'll tell you straight away whether we can help.

Describe a fault on your Homag 07961 849601

Have these ready when you ring

  • Machine make and model
  • Photos of the problem
  • A short video of it running
  • Any alarm codes
  • What it is doing, in your words

Holz-Her

From our own Holz-Her jobs, with the model taken from the badge on each machine.

Describe a fault on your Holz-Her 07961 849601
  • A Holz-Her Streamer 1057 XL C edgebander, its orange feed rollers running away down the outfeed rail
    Streamer 1057 XL C
  • A Holz-Her Auriga 1308 XL power edgebander under black extraction ducting in a brick workshop
    Auriga 1308 XL power
  • A Holz-Her Artea 1030 edgebander in a workshop, an air compressor beside it
    Artea 1030
  • The control panel of an older Holz-Her edgebander, temperature readouts and switches
    Older Holz-Her control panel

IMA

IMA edgebanders are on our list. Ring with the model and we'll tell you straight away whether we can help.

Describe a fault on your IMA 07961 849601

Have these ready when you ring

  • Machine make and model
  • Photos of the problem
  • A short video of it running
  • Any alarm codes
  • What it is doing, in your words

Casadei

From our own Casadei jobs, with the model taken from the badge on each machine.

Describe a fault on your Casadei 07961 849601
  • A Casadei Flexa 507 edgebander on a factory floor, its touch screen raised over the infeed
    Flexa 507
  • The same Casadei Flexa 507 from the infeed end, extraction ducting overhead
    Flexa 507, infeed end
  • A long Casadei edgebander in a workshop, a panel trolley parked beside it
    Long Casadei line

Cehisa

Cehisa edgebanders are on our list. Ring with the model and we'll tell you straight away whether we can help.

Describe a fault on your Cehisa 07961 849601

Have these ready when you ring

  • Machine make and model
  • Photos of the problem
  • A short video of it running
  • Any alarm codes
  • What it is doing, in your words

Hebrock

From our own Hebrock jobs, with the model taken from the badge on each machine.

Describe a fault on your Hebrock 07961 849601
  • A Hebrock F2 edgebander with its touch screen, rows of tooling on the wall behind
    Hebrock F2

OAV

From our own OAV jobs, with the model taken from the badge on each machine.

Describe a fault on your OAV 07961 849601
  • An OAV edgebander under silver extraction ducting in a workshop
    OAV edgebander

Nanxing

From our own Nanxing jobs, with the model taken from the badge on each machine.

Describe a fault on your Nanxing 07961 849601
  • A Nanxing edgebander in a factory, cables laid out on the floor around it
    Nanxing edgebander

Care plans

Someone who already knows your machine.

More than technical support: a relationship built around your machinery, so it performs to the same standard as the products you make.

Service plan

Care

Essential ongoing support

£149+ VAT a month

1 scheduled 45 minute support call a month

  • Remote fault diagnostics
  • Photo and video fault assessment
  • Technical support for operators
  • Service and maintenance reminders
  • Advice before small issues become bigger repairs

and 3 more on the plan page

Join Care

Service plan

Care+

Priority support and preventative care

Most popular

£249+ VAT a month

2 scheduled 45 minute support calls a month

  • Priority remote fault diagnostics
  • Photo and video fault assessment
  • Technical support for operators
  • Quarterly machine health check-ins
  • Service and preventative maintenance planning

and 3 more on the plan page

Join Care+
Minimum term
12 months, invoiced monthly in advance, plus VAT
After 12 months
Rolling monthly. Cancel with 30 days' notice in writing
Who for
Business customers only
Support calls
Booked in advance. Unused calls don't carry over
Engineer visits
Not included. Labour, travel and parts are quoted first
Loyalty
After 12 paid months, 50% off the labour of one annual service (up to 8 hours)
Compare Care and Care+ in full
An operator at the controls of a large edgebander line under extraction ducting

Edge Assist Academy

Give operators the knowledge to prevent downtime.

Practical training built around real production and real edgebander problems. Available individually or as company packages.

See the training
  1. 01

    Edgebander Operator Essentials

    Daily operation training, for new and experienced operators.

  2. 02

    Preventative Maintenance

    Best practice cleaning and maintenance routines.

  3. 03

    Glue System Maintenance

    Cleaning, maintenance and troubleshooting of the glue system.

  4. 04

    Fault Finding for Operators

    Helping operators spot developing problems early.

  5. 05

    Sensors and Pneumatics

    The air and sensor side of the machine, and the faults it causes.

  6. 06

    Machine Setup and Calibration

    Adjustment and calibration to improve edge quality and performance.

“We understand what a machine breakdown means to a production business. Every hour of downtime matters.”

Edge Assist Limited
A long edgebander across a large factory floor, boards stacked in front of it

Two decades on the factory floor.

Edge Assist was founded after twenty years of hands-on work in woodworking manufacturing. For the last five years, as an independent limited company, it has kept manufacturers of every size running smoothly, efficiently and reliably.

  • 01Knowledge of many edgebander brands and models
  • 02Long-term solutions, not quick fixes
  • 03Honest, practical advice for your machine
  • 04Flexible on-site support that keeps downtime down
  • 05Training rooted in real manufacturing experience
About Edge Assist

FAQ

Questions we get asked.

Quicker to ask?07961 849601
Q01

What do you do?

Complete edgebander support: inspection, servicing and repairs, fault finding, calibration, glue systems, commissioning and operator training, plus remote support and monthly Care plans. The aim is simple: keep your machine running and stop costly downtime.

Q02

How often should an edgebander be serviced?

Every 3 to 6 months, depending on how hard it works. Regular servicing finds wear, alignment and glue system problems early, so the edge quality stays consistent and the machine lasts longer.

Q03

Do you come to us?

Yes. We inspect, service and repair on site, anywhere in the UK. The engineer comes to your workshop, finds the fault and carries out the adjustments or repairs with as little disruption to production as possible.

Q04

Can you help without coming out?

Often, yes. A 45 minute remote support call is £95 plus VAT. Send the make and model, photos, a video and any alarm codes, and we work through it with your operator. If it can't be fixed in the 45 minutes, £45 of the fee comes off the site visit.

Q05

Which machines do you work on?

Most edgebanders, including Biesse, SCM, Homag, Holz-Her, IMA, Casadei, Cehisa, Hebrock, OAV and Nanxing. If yours is not on the list, ask: chances are we do.

Q06

Do you train operators?

Yes. Hands-on training covers daily operation, cleaning routines, maintenance and fault finding, for one operator or a whole team. It helps your people run the machine well and spot problems before they stop production.

Every hour of downtime matters

Machine stopped?

Have the make and model to hand and ring. Or tap what is happening and we call you back.

Call Edge Assist07961 849601
edge-assist@outlook.com
07961 849601Describe it